Property Management has been part of Andrew Craig’s history since 1974 when he worked as a trainee surveyor and one of his first jobs was to collect rents around the North East. Since then it has been an integral part of the business and today we manage almost 1000 properties within our Property Management department.
Our name is synonymous with the highest levels of care in lettings and management of residential and commercial property.
Professionalism
You can be sure of clear, impartial and expert advice from our professional teams. We are regulated by RICS, which means that we maintain the highest professional standards by conforming to the strict rules of conduct of the Royal Institution of Chartered Surveyors (RICS), and we protect our client money with the RICS Client Money Protection scheme.
Security
As we are Regulated by RICS you have the comfort of knowing that the firm:
Abides by the ethical requirements of RICS
Comply with all RICS accounting standards
Have a complaints procedure in place, which ultimately provides consumers with access to free redress.
Have Professional Indemnity Insurance (PII) in place to protect you in case you need to make a claim against us
Provide RICS Client Money Protection for our clients money
Property Management has been part of Andrew Craig’s history since 1974 when he worked as a trainee surveyor and one of his first jobs was to collect rents around the North East. Since then it has been an integral part of the business and today we manage almost 1000 properties within our Property Management department.
Our name is synonymous with the highest levels of care in lettings and management of residential and commercial property.
Professionalism
You can be sure of clear, impartial and expert advice from our professional teams. We are regulated by RICS, which means that we maintain the highest professional standards by conforming to the strict rules of conduct of the Royal Institution of Chartered Surveyors (RICS), and we protect our client money with the RICS Client Money Protection scheme.
Security
As we are Regulated by RICS you have the comfort of knowing that the firm:
Abides by the ethical requirements of RICS
Comply with all RICS accounting standards
Have a complaints procedure in place, which ultimately provides consumers with access to free redress.
Have Professional Indemnity Insurance (PII) in place to protect you in case you need to make a claim against us
Provide RICS Client Money Protection for our clients money
Branch Network
We have the North East covered for lettings and management, with lettings branches across the region and our branch staff have the local knowledge to find you a tenant fast.
Our accounting and administration is handled locally, at our Head Office in Gateshead. Here our team of skilled professionals deal with tenancy administration, property management and accounting.
Andrew Craig FRICS is directly involved in the lettings and management business, having worked in the field since 1974.
Leading Technology
We use modern cloud technology, to ensure our staff and clients have access to accurate and up to date information and fast communications. All staff have access to all properties and applicants, meaning that all branches can offer all properties to rent.
Tenants do move around the area meaning landlords have the benefit of all of our branches working for them
Cutting Edge Marketing
Tenants want to move fast, so we have found we get the best response from extensive internet marketing. Properties are instantly available on our web site and we also upload to the major property portals, including Rightmove and OnTheMarket.
This 24/7 marketing is supplemented by traditional methods such as To Let boards.
Video Viewings
To get your property seen fast, and to accommodate schedules, we carry out Live Video Viewings where we take prospective tenants through the property using a Live Stream Video on an app, and they can ask us any questions in real time. All viewers have to be logged in to view the video so we can follow up the viewings afterwards. If they then want to see the property in person then we can arrange a physical viewing.
Applicants
Lots of them! As a major North East letting agent, many tenants contact us first when they decide to look for a new home. We keep in regular contact with hot applicants and also use sophisticated email marketing systems to keep in touch with applicants, ensuring new properties are showcased – fast.
We pre-qualify tenants before we book them in for any viewings, to ensure that their current situation would allow them to rent the property in question, saving wasting anyone's time with viewings.
Property Management
Only our truly professional administration and accounting teams look after the specialised work of tenancy admin and financial accounting. Collection of the rent regularly and on time is one of our priorities. Careful and professional monitoring of the tenants, from initial vetting and referencing to property visits, means that we are constantly looking for warning signs of any problems.
If we discover a problem we work with the tenant and the landlord to try and find a solution. We never forget who we work for however and our prime responsibility is to the landlord.
Inventories
We cannot stress strongly enough how vital it is to have a detailed inventory report including photographs before the tenancy starts. This is included in our fully managed solution. Having an inventory is absolutely vital, as it ensures that if unfortunately the tenant does not leave the property in the same way they found it when they moved in, that you can make a claim against the tenant’s deposit for damages.
Quality Referencing
Once a tenant applies for your property, we will conduct a referencing check on all tenants that will be living at the property, and guarantors if applicable. This is done through an external, reputable referencing company.
We do this to ensure that your tenant is able to pay the rent on time, to make sure that they are not using a fraudulent identity, and also we apply for a previous landlord reference (where applicable), to check that the tenants left their previous property with no arrears or damage.
Accounts
Accounting software enables us to produce professional statements, which are acceptable to your accountant and bank and also HMRC. RICS regulation means that these accounts are balanced weekly, so your money is always accounted for.
Team of Property Managers
Our team of property managers are dedicated to ensuring that your tenancy runs smoothly, from tenancy to check in and all the way through to check out. They continuously work to ensure compliance is maintained throughout the tenancy.
Each Landlord and tenant(s), will be allocated a dedicated property manager to manage your tenancy. They are also supported by an inventory clerk to perform inventories before the tenancy begins, and check outs when it ends, and also an inspection clerk, who conducts periodic inspections of our fully managed properties, to ensure that the tenants are looking after your property.
Maintenance Team
We have an approved list of contractors that we use for all of the maintenance work on our Fully Managed properties. The contractors have to reach our service, price and efficiency levels to be considered for this list, and also provide us with the relevant certification for their business. We have developed great working relationships with our contractors over the Years.
Repairs
We use an online system to log any repairs from tenants, meaning we are able to then deal with these efficiently and can keep track of the repairs as they are dealt with. This is available to tenants 24/7 so any repairs and maintenance issues are recorded and date stamped.
Rent and Legal Expenses cove
If you rely on rental payments as income each month, you should consider having Rent Guarantee Cover, to cover if your tenants do not pay their rent for any reason. Get peace of mind that you will still receive your rent each month. We can offer all landlords this cover for an additional monthly or annual fee. Ask us for full details.
Client Money Protection
As a Regulated by RICS firm, we provide CMP for landlords and tenants under the RICS CMP scheme.
What Andrew Craig can do for you?
Our management services are designed with flexibility in mind – to suit each individual client's needs. Don’t hesitate to ask if you would like to discuss a bespoke service to suit your needs.
To find out more about our Property Management Services and what we can do for you click here.
We’ve had the pleasure of helping lots of people with their property requirements. You don't need to take
our word for it though!
“
"In what has been an incredibly tough period for the housing market, I switched to Andrew Craig from another local estate agent. From start to finish the team at Andrew Craig were outstanding. I always felt relaxed in knowing that no stone was unturned in their duty of maximising the chance of selling the property. Communication was excellent and customer service, care and satisfaction was of a very high quality. Thank you to the Fulwell team for helping us sell our house and making the stressful process feel seamless and smooth."
Will Hibbs
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"As a first time buyer I was nervous and apprehensive about the entire process of purchasing my first home. However, Andrea Basham my sales agent and Andrew Craig were fantastic in guiding me through the entire process. They were patient, forgiving and consistent in their support and never complained despite the plethora of queries and concerns that were sometimes of daily occurrence during the process of purchase. What I liked most about Andrea and the company was that although they were working on behalf of the seller, they were also working on behalf of myself as the buyer with just as much care and consideration.As a result, looking back on the whole process there was nothing really for me to worry about; I was always in good hands and they were always going to get the best result for myself and the vendor. I am looking forward to working with them again in the future on other purchases and will more than likely allow them to take on the responsibility for letting my home, as I know the high standards they adhere too. Thank you for everything!And if you do get Andrea, trust her completely, she knows what she is doing and has years of experience working with various conveyancers in and around the North East; you have to let her advocate and deal with any concerns in her own way in her time, she will get the job done the right way! A personal thanks to her."
Lorenzo Robinson
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"Cannot fault Andrew Craig estate agents South Shields. I have used this company for a recent house purchase and with the exceptional help of Andrea this was expedited very quickly. I believe Andrea went well beyond what would be expected. She liaised with the vendors and both solicitors and always can back with an answer for even the most trivial questions I threw at her. Well done Andrea!!!! You are a definite asset to the company.
Would I use this company again ? I certainly would and, in fact they are currently selling my previous home. I wouldn't use any other company."
susan T.
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"Our experience of Andrew Craig has been phenomenal from start to finish. Our house was valued for market realistically and in line with what we believed it was worth. We achieved over our asking price and believe that the way in which the property was marketed was paramount to this. Andrew Craig were also superb in dealing with the process of receiving offers and buyers’ queries as the sale progressed. We wouldn’t use any other agent in the local area. Special thanks to Maureen, Linda and the team for making our sale so stress free."
Rosey GE
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"Andrew Craig of Gosforth gave us a great, professional and friendly service in the sale of our property. They dealt with all of the viewings through to the completion of the sale.
Special thanks to Sarah, Ellie and Alison in keeping us updated throughout the process. There was always a warm welcome when we called into the office for any updates. A job well done."
Jack Oswell
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"Worked with Danielle on letting out a property where she has been very helpful in facilitating repair work to satisfy the tenant. Communications with Danielle have been regular and very concise. No issues whatsoever and would so far recommend."
